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Cancellation/Refund Policies

General:

  • This cancellation policy applies to all vacations arranged by AirPro Holidays (AIRPRO) for its customers. Refunds, if eligible, will be processed within 90 working days from the cancellation date or upon receipt of refunds from suppliers, whichever is later. For refunds related to on-trip cancellations, customers will receive the refund within 90 working days from their return date or when suppliers process the refund, whichever is later. For inquiries, please contact airproholidays@gmail.com.

  • Refund amounts are subject to change based on international exchange rates, refunds received from suppliers, and payments received from customers. Any changes will be communicated by respective account owners.

 

Flights:

  • Cancellation of "Non-Refundable" flights on final travel vouchers results in zero refund.

  • Refundable flights follow the cancellation policy outlined in the product's "Cancellation Policy" section and final itinerary.

  • Refunds for flights may include components subject to international exchange rates.

  • AIRPRO is not liable for grounded/cancelled/delayed flights. Customers must contact airlines for cancellation requests, and refunds depend on the airline's processing.

  • Customers are responsible for ensuring passport validity. AIRPRO will not refund customers denied boarding due to passport issues.

  • Customers must arrive at the airport at least 3 hours before boarding. AIRPRO does not refund missed flights due to late arrivals if airport transfers are not arranged by AIRPRO.

  • AIRPRO is not liable for flight cancellations due to delayed transfers from unforeseen regional circumstances if transfers are arranged by AIRPRO.

  • Baggage limitations will be specified in final travel vouchers. Additional costs due to exceeded baggage limits are borne by the customer.

  • Some carriers require web check-in; failure to comply may incur additional costs. AIRPRO does not refund in such cases.

  • AIRPRO can set meal preferences but has no control over meal availability or quality, which is at the discretion of the airline.

 

Hotels:

  • Cancellation of "Non-Refundable" hotels results in zero refund.

  • Refundable hotels follow the cancellation policy in the product's "Cancellation Policy" section and final itinerary.

  • Hotel refunds may include components subject to international exchange rates.

  • AIRPRO is not responsible for hotel staff behavior, cleanliness, or accommodation quality.

  • Additional costs for room upgrades and amenities are borne by the customer.

  • No cancellations are processed due to unavailability of early check-in or late check-out requests.

  • Changing hotels during the trip incurs a 100% cancellation fee.

 

Activities:

  • Cancellation of "Non-Refundable" activities results in zero refund.

  • Refundable activities follow the cancellation policy in the product's "Cancellation Policy" section and final itinerary.

  • Activity refunds may include components subject to international exchange rates.

 

Transfers:

  • Transfer refunds follow the cancellation policy outlined in the product's "Cancellation Policy" section and final itinerary.

  • Transfer refunds may include components subject to international exchange rates.

 

Visa & Insurance:

  • AIRPRO assists in visa processing but is not responsible for visa rejections. Visa fees are non-refundable for rejected applications.

  • AIRPRO is not liable for changes in visa formalities by embassies during processing.

  • Insurance application incurs a 100% cancellation fee and is non-refundable.

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